Privacy Policy

Maruho Co., Ltd. (hereinafter referred to as the “Company”), recognizing the importance of protecting personal information, complies with the Act on the Protection of Personal Information and other applicable laws and regulations, establishes and complies with internal rules in order to handle and protect personal information appropriately, and strives to live up to the trust of society. Specific Personal Information is handled appropriately in accordance with the Act on the Use of Numbers to Identify a Specific Individual in Administrative Procedures and other applicable laws and regulations.

The Company collects personal information by lawful and appropriate means. The Company also specifies the purposes of use as clearly as possible and publicly announces or notifies such purposes.

Except where the prior consent of the individual has been obtained or where an exception is permitted by law, the Company uses personal information only within the scope of the purposes of use that have been publicly announced or notified.

Except where an exception is permitted by law, the Company does not disclose or provide personal information to any third party without the prior consent of the individual. When disclosing or providing personal information, the Company endeavors to ensure that the recipient implements measures to protect such information.

The Company endeavors to keep personal information as accurate and up to date as possible to the extent necessary to achieve the purposes of use.

The Company takes necessary and appropriate security measures to prevent unauthorized access to, leakage, loss, destruction, alteration or other compromise of personal information. As part of these measures, the Company appoints a person responsible for the management of personal information and raises awareness of personal information protection among its officers and employees.

When an individual requests disclosure, correction or other action concerning personal information, the Company appropriately verifies the identity of the requester and responds promptly in accordance with the intent of applicable laws and regulations.

The Company endeavors to handle promptly and appropriately complaints from individuals concerning the handling of their personal information.

The Company reviews its management system and mechanisms for personal information protection as appropriate and endeavors to improve them continuously.

For the purpose of carrying out the business purposes set forth in the Company’s Articles of Incorporation (*1), the Company uses personal information within the scope of the following purposes of use.

• (1) Provision and collection of information concerning product details, proper use of products, and diseases related to products
• (2) Provision and collection of information concerning product quality, safety or efficacy
• (3) Surveys of product usage, actual conditions of use, user needs and related matters
• (4) Communications and responses in the event of adverse reactions, accidents, product recalls or similar events
• (5) Identification of product delivery destinations and development of contact networks
• (6) Surveys, research and development in medical and pharmaceutical fields
• (7) Provision and collection of medical and scientific information, and presentations or publications at academic conferences, in papers and through similar channels
• (8) Information about academic conferences, research meetings and similar events organized, co-organized or sponsored by the Company
• (9) Requests for and activities incidental to the conduct of clinical trials of pharmaceuticals, post-marketing surveillance and similar studies
• (10) Membership authentication for websites intended for healthcare professionals and communications with members
• (11) Communications with and provision of information to marketing authorization holders, manufacturers and distributors of products, healthcare professionals and other relevant parties
• (12) Timely and appropriate performance of items (1) through (11) above through analysis of website access history and other information
• (13) Notifications and reports to government and public authorities

• (1) Shipment or provision of products, samples, promotional items and services; payment processing; and provision of after-sales services
• (2) Conclusion of contracts for individual programs, including screening, and payments under such contracts
• (3) Provision of products, samples and services and related information
• (4) Surveys of the usage, actual conditions of use and user needs concerning products and samples
• (5) Information about seminars, events, campaigns and similar activities organized, co-organized or sponsored by the Company
• (6) Membership authentication for websites and registration-only websites, provision of various services, and communications with members
• (7) Recruitment notices for product monitors
• (8) Timely and appropriate performance of items (1) through (7) above through analysis of website access history, purchase history and other information. This includes linking and analyzing various histories relating to products or services purchased or used with membership information across all websites and services operated by the Company, and providing information concerning different products or services based on such analysis.
• (9) Responses to consultations and inquiries
• (10) Other activities incidental to the foregoing

• (1) Review, investigation and response concerning the content of consultations, communications and similar matters
• (2) Communications with and provision of information to marketing authorization holders, manufacturers and distributors of products, healthcare professionals and other relevant parties
• (3) Notifications and reports to government and public authorities

• (1) Performance of transactions and contracts and related communications and provision of information
• (2) Individual Number-related administrative work, including preparation of payment records, and notifications and reports to government and public authorities

• (1) Performance of obligations prescribed by the Companies Act and other laws and regulations, and responses to the exercise of shareholder rights
• (2) Sending business reports and other distributed materials
• (3) Shareholder administration, including preparation of shareholder data in accordance with prescribed standards under applicable laws and regulations
• (4) Individual Number-related administrative work, including preparation of payment records, and notifications and reports to government and public authorities

• (1) Communications and provision of information relating to social contribution activities conducted by the Company
• (2) Publication on this website

• (1)Activities relating to the consideration and determination of hiring decisions, provision of information, communications and related matters

• (1) Management of work, salary and bonus payments, personnel affairs, evaluations, capability development, welfare, occupational safety and health, and related matters
• (2) Communications with and provision of information to subsidiaries and affiliates
• (3) Individual Number-related administrative work, including enrollment in health insurance and employees’ pension insurance, and communications with and provision of information to health insurance societies
• (4) Individual Number-related administrative work, including preparation of withholding tax certificates, and notifications and reports to government and public authorities

• (1) Outsourcing, provision to third parties and joint use necessary to achieve the purposes of use stated in items 1 through 8 above

• 1. Manufacture, purchase and sale, import and export of pharmaceuticals, quasi-drugs, in vitro diagnostics, veterinary pharmaceuticals, reagents, industrial chemicals, agricultural chemicals, cosmetics, foods, beverages, food additives, fertilizers, feeds, feed additives, medical devices and instruments, veterinary medical devices and instruments, sanitary materials and household goods
• 2. Establishment and operation of pharmacies
• 3. Manufacture, purchase and sale, import and export of various packaging machines
• 4. Manufacture and sale of various springs
• 5. Various scientific tests related to healthcare
• 6. Warehousing, road transportation and freight forwarding businesses
• 7. Operation of parking facilities
• 8. Non-life insurance agency business
• 9. Business relating to solicitation of life insurance
• 10. Travel agency business and travel agency intermediary business under the Travel Agency Act
• 11. Agency services relating to recruitment of subscribers for use of telecommunications lines and promotion of the sale of rights to use such lines under the Telecommunications Business Act
• 12. Worker dispatching business and fee-charging employment placement business
• 13. Contracted and commissioned general administrative processing services
• 14. All businesses incidental or related to the foregoing items

Within the scope of the purposes of use of personal information held by the Company, the Company jointly uses the medical database of Nihon Ultmarc Inc. (“Nihon Ultmarc”). For the purposes, details and explanation of the joint use of that database, please refer to the Nihon Ultmarc website.
Joint Use of Personal Information | Nihon Ultmarc Inc.

Within the scope of the purposes of use of personal information held by the Company, the Company jointly uses, with its subsidiaries and affiliates as described below, personal data concerning workers (including officers, employees, advisors, contract employees, part-time employees and temporary agency workers), former workers and their family members (collectively, “Workers, etc.”).

• (1) Types and Items of Personal Data Jointly Used
  ・Names, addresses, telephone numbers, sex and dates of birth of Workers, etc.
• (2) Scope of Joint Users
  ・The Company and its subsidiaries and affiliates社
• (3) Purpose of Joint Use
  ・To administer appropriately the work, payment of salaries and bonuses, personnel affairs, evaluations, capability development, welfare, occupational safety and health, and related matters of Workers, etc.
• (4) Name and Address of the Person Responsible for Managing the Personal Data Jointly Used, and Name of Its Representative
  ・Maruho Co., Ltd.
  Address: 1-5-22 Nakatsu, Kita-ku, Osaka
• (5) Procedures for Requests for Disclosure, Correction, Suspension of Use and Other Action
  ・Please see “Procedures for Requests for Disclosure and Other Action” on this website.

• (1) Types and Items of Personal Data Jointly Used
  ・Name, sex, age, graduation year, workplace information (telephone number, medical department, division or department, title or position), and prescription-related information
• (2) Scope of Joint Users
  ・Partner companies conducting joint promotion of products
• (3) Purpose of Joint Use
  ・The purposes of use listed in items (1) through (11) of Section 1, “Handling of Personal Information Held by the Company,” on this website
• (4) Name and Address of the Person Responsible for Managing the Personal Data Jointly Used, and Name of Its Representative
  Maruho Co., Ltd.
  Address: 1-5-22 Nakatsu, Kita-ku, Osaka
  Representative: Atsushi Sugita
• (5) Procedures for Requests for Disclosure, Correction, Suspension of Use and Other Action
  ・Please see “Procedures for Requests for Disclosure and Other Action” on this website.

• (1) For those who wish to know the purpose of use of their personal data
  “Request Form for Notification of Purpose of Use of Retained Personal Data”（215KB）
• (2) For those who wish to know the content of their personal data and records of provision to third parties
  “Request Form for Disclosure of Retained Personal Data, etc.”（216KB）
• (3) For those requesting correction of data
  “Request Form for Correction, etc. of Retained Personal Data”（215KB）
• (4) For those requesting suspension of use or erasure of data
  “Request Form for Suspension of Use, etc. of Retained Personal Data”（218KB）
• (5) For those requesting cessation of provision to third parties
  “Request Form for Cessation of Provision of Retained Personal Data to Third Parties”（216KB）

• (1) If the individual concerned makes the request, submit a copy of any one of the following documents. Each document must be valid or have been issued within the preceding six months.
  ① Driver’s license (if the address has changed, the reverse side must also be copied)
  ② Passport (for passports issued on or after February 4, 2020, also submit one document listed in item ④ below to verify the address)③ Special Permanent Resident Certificate
  ④ Pension handbook together with one of the following: a certificate of residence not showing the Individual Number, a certificate of registered seal, or a tax payment certificate
• (2) If a representative makes the request, submit all documents in items (1) through (3) below.
  ① Identification document for the individual concerned: same as item (1) above
  ② Identification document for the representative: same as item (1) above
  ③ One applicable document from A through C below

  A.Voluntary representative: a document evidencing authority of representation bearing the individual’s registered seal, and the individual’s certificate of registered seal

  B.Statutory representative of a minor: a certified copy of the family register or a copy of a certificate of residence stating the relationship to the individual

  C.Representative of an adult ward: a copy of the court decision or a certificate of registered matters

The documents above cannot be returned because they are retained as a record of the communication, but the Company will store them under strict control.

Domestic delivery postage list (optional services); Japan Post

1-5-22 Nakatsu, Kita-ku, Osaka 531-0071, Japan
Personal Information Contact, Legal and Internal Control Department, Maruho Co., Ltd.