Maruho Report 2023313. Strategy for Value Creation Progress of the Medium-Term PlanIn addition to ensuring quality and stable supply, which is Maruho’s mission in production, we have conducted on-site training for related departments, mainly MRs, to equip them with a deeper understanding of technology and manufacturing quality. With integrity as our motto, we will continue our activities to convey the technologies of our plants and Maruho’s concept of quality to as many people as possible.Ryoichi OnishiHikone Plant (Pictured in the middle of the front row)Bringing smiles to people troubled by their skin requires that we listen to the voices of many stakeholders and identify the latent needs found in this feedback.In addition to answering individual inquiries, the Medical Information Center also plays an important role in analyzing information obtained from dialogue with customers to understand unmet needs and share them with relevant departments. Utilizing this information in new R&D and planning leads to the dissemination of useful medical and scientific information.Members of the Medical Affairs Dept.In addition to striving to respond quickly and accurately to various inquiries, we uncover the needs hidden in the “voices” of our customers and use them to develop and improve our products and services. Every voice we hear is important. In the future, we will also consider the use of generative AI technology, and further pursue the value of “notice the signs” in our Corporate Philosophy. We aim to continue contributing to solutions that make people smile.p. 25 Production and Reliability AssuranceMaruho is committed to producing high quality products and supplying them in a stable manner. Providing employees and medical professionals with an understanding of formulation technology and quality will help patients use our products with peace of mind. The Hikone Plant, our main production site, has been providing training for employees since 2011. More than 500 people including plant workers, MRs, and others have learned about the Company’s topical formulation technology, formulation process, and quality control system. Through experience and detailed explanations of the formulation process, employees in other departments have deepened their understanding of the Company’s technologies, which is useful for explaining and providing information to the outside world.We also conduct plant tours for physicians, pharmacists, and other medical professionals. We share Maruho's production technology and commitment to a high level of quality awareness among employees.p. 27 Sales, Marketing, and MedicalThe Medical Information Center, which is one of the functions of the Medical Affairs Dept., receives inquiries from patients, their families, and medical professionals. These number around 30,000 every year. The content ranges from questions and requests for information related to pharmaceuticals to medical devices and diagnostic drugs other than pharmaceuticals.Communicating our strengths in topical treatments internally and externallyThe “face of Maruho” connecting the Company with customers
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